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Collaborate online in sales

Collaborate online in sales

Between the restrictions, look for the power Corona has been a big part of many organizations when it comes to sales and account management. Many sellers find it difficult to do their job well during this time, now that you can’t visit prospects or customers....

Remote customer loyalty: three tips

Now that we all have to work from home again as much as possible and that situation can sometimes remain that way all winter, organizations are discovering that the working methods that they have provisionally set up this spring should now be given a more structural...

CRM: a matter of having the right mindset

Many companies that want to increase their sales or improve their services to existing customers choose to implement a CRM solution. What they often don’t sufficiently realize is that CRM only pays off if everyone who is in contact with customers is willing to change...

‘Measuring is knowing’ and CRM

When using the word relationship management, many sales departments often think in terms of an annual bottle of wine and a periodic cup of coffee over which to ask if everything is still going according to plan. Pleasant conversations that focus on existing services....
VOIP and Archie CRM

VOIP and Archie CRM

As of September of last year, KPN no longer offers telephony via ISDN.The alternative, VoIP telephony (calling via IP networks), is a good solution for organizations. Besides the fact that it is cheaper, it also offers other advantages:Available in cloud environments,...